Privacy Policy

Controller identification details

Servixa

Email: info@servixa.net

1. What data do we collect?

• Account data: email
• Service usage data: created orders, invoices, statistics
• Technical data: IP address, browser type, operating system
• Payment data: subscription and payment information (processed by Stripe)

2. Legal basis for processing

• Contract performance: provision of Servixa service
• Legitimate interest: service improvement, security
• Consent: marketing communications (optional)
• Legal obligation: accounting, tax obligations

3. How do we use the data?

• To operate and improve the Servixa platform
• To communicate with you (notifications, customer support)
• For accounting and legal purposes (invoicing, tax obligations)
• For security and abuse prevention
• For service usage analysis (anonymized)

4. Data sharing

Your data is not shared with third parties without your explicit consent, except:

• Stripe: payment processing (payment data)
• Public authorities: when legally required
• Service providers: hosting, email services (minimal data)

5. Storage and security

We store personal data for as long as necessary and use standard technical and organizational measures to protect it:

• Data encryption at rest and in transit
• Regular backups
• Limited data access
• Security incident monitoring

6. Data retention period

• Account data: for the duration of active account + 3 years
• Invoices and accounting: 10 years (legal obligation)
• Logs and security data: 1 year
• Marketing data: until consent is withdrawn

7. Your rights

In accordance with GDPR you have the following rights:

• Right of access: find out what data we process about you
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of data
• Right to restriction: restrict data processing
• Right to data portability: receive data in a structured format
• Right to object: object to processing based on legitimate interest
• Right to withdraw consent: withdraw marketing consent at any time

8. Contact

For questions or to exercise your rights, you can contact us:

Email: info@servixa.net

Data protection authority: You have the right to file a complaint with the data protection authority (www.uoou.cz).